After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible. After successful verification (time frame: within 5 – 7 working days after order date)
The official working days from Sunday till Thursday from 10 am to 6 pm
Please NOTICE : The policy for the shipping companies sometimes not covered all areas inside the Kingdom of Saudi Arabia, So in that case kindly follow the below:
* For the new order the customer has to collect the new shipment from the nearest shipping company office,
* For the return shipments, the customer has to print the AWB ( Air Way Bill ) after receiving it from our side via email and drop the shipment at the nearest ( Aramex - DHL ) branch and they will help you with that and collect the items and deliver it to our end ...
If the information is not updated after that, please contact us or email us at [email protected] or contact us at any time by clicking "Help center"
As soon as your order is shipped, we will send the shipment details via mobile text message also to your email. This message contains the AWB number.