What are the payment options available on Rockport?

For your convenience, we try to offer the best payment options. All our methods of payment are certified by independent safety organizations, we currently offer the following methods of payment:

Credit Cards: The online payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept (Visa card / Master card / Mada / Sadad) Orders completed with credit cards will not be charged any additional fees

Cash on Delivery: For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method, cash payment orders will be charged additional charge 30 SAR per order no matter the number of items your order contains, 

As per the Saudi Government to safeguard public health, courier companies are not permitted within the current COVID-19 situation to collect cash at all the delivery of shipments. Now you can pay for your shipments through the aramex app. It's a simple, guaranteed way, and most importantly safe. Download the aramex app now

Android :https://bit.ly/2R2l36m

IOS : https://apple.co/2wM9s4I

How to make a secure online payment by credit card? 

We actually use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party

What should I do if my payment failed?

In the case of error, you can contact our Customer Service for further assistance. You can also try checking:

1. The information transmitted to the payment terminal such as account details, billing address, and password are valid
2. Your Internet connection
3. If you need any extra assistance we’re happy to help. E-mail us at support@rockport.sa Or call our amazing customer care team on 920006576.