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Dear valued customers,
Our teams are closely following COVID-19 guidelines as per the World Health Organization (WHO) and the local and national authorities. Your safety is of the utmost importance to us. As a homegrown brand, we are in this together with you and understand your concern about yourself, your families and the communities we all live in.
Our number one priority will always be the health and safety of you, our customers and our own people. We would like to share with you a few precautionary measures we have been practicing in our daily operations:
Sanitized facilities. We own and operate all our warehouses ourselves, and ensure the highest standards of cleanliness and hygiene at all our facilities. In addition to our stringent safety standards, we have further introduced disinfection processes and rigorous sanitation of all locations. Along with sanitizers at all workstations, all our employees are now mandated to wear gloves at all times and we have ensured that we have sanitizers across warehouses and sufficient protective gear for all employees.

As per the Saudi Government to safeguard public health, within the current COVID-19 situation, COD payment is disabled temporarily.

Please Note : In accordance with the new guidance issued by the Ministry of Communications and Information Technology in Saudi Arabia highlighted below, any orders received after the 12th of May 2020 (20th of Ramadan 1441) are expected to be delivered after the Eid holiday.

This step is issued to help manage customer expectations during the Ramadan and Eid peak season. None the less, we remain committed to allocating all of our resources to deliver your shipments as soon as possible.

We are temporarily unable to accept new orders to the following city in Saudi Arabia:

  • Madinah
  • Makkah
  • Jubail
  • Alhasa
  • As Sulaimaniyah

We are constantly monitoring the situation as it unfolds and will keep you updated as we receive more information.
We would like to thank you for your loyalty and want to assure you that you are in safe hands.
For any clarifications or concerns, please first see our Frequently Asked Questions which we will continue to keep up to date or otherwise reach out to our customer service teams: [email protected]
Stay positive, stay healthy.